Support center

How can we help?

Answers to common questions, and a direct line to a person.

Common questions

How do I join my child's team?

Scan the team QR code from your coach, or open the invite link in your email. Add your child and you are on the roster.

How do I add the other parent?

The primary guardian opens Family and sends an invite. A family can have up to 4 guardians, each with their own sign-in.

Why did I get a clash alert?

Two of your family's events overlap, or start within 30 minutes of each other at different places. Every guardian gets the same alert.

How does the snack rotation stay fair?

The family with the fewest turns goes next. A swap only happens when another family takes it. A missed turn puts that family first in line.

How do I sync games to my phone calendar?

Open Account, copy your calendar link and add it as a subscribed calendar in Apple, Google or Outlook.

How do I turn on two-step sign-in?

Open Account, scan the code with an authenticator app and enter the 6-digit code. Coaches and admins must use it.

How do I get or delete my data?

Account has a Download my data button and a deletion request. Deletion is confirmed within 30 days.